The Telecom Regulatory Authority of India (TRAI) has blocked Bharti Airtel’s Platinum and Vodafone Idea Limited’s (VIL) RedX premium plans, citing such plans violate the quality of service norms.
These plans offer faster data speeds and priority services to high-paying postpaid customers.
According to TRAI, such schemes could lower the quality of mobile services for those who haven’t opted for them.
In a letter dated July 11, 2020, TRAI asked Airtel and VIL to withhold the plans with immediate effect and until further orders, to facilitate a detailed examination of both schemes by the regulator. TRAI has also asked the telcos to protect the interests of users who have already enrolled for the offers. The regulator has asked for a clarification from both the telecom operators if customers of the two plans enjoy higher 4G speeds at the cost of service deterioration to other users. Further, TRAI asked if Airtel and VIL have given a performance commitment or reserved network resources for the plan Platinum and RedX users.
According to industry sources, besides the impact on quality, TRAI is also evaluating whether the offers breach net neutrality rules. However, this aspect was not mentioned in the letters sent to the two telcos.