WhatsApp has appointed Paresh B Lal as its grievance officer for India.
The move comes in the backdrop of the new IT rules coming into effect recently that require significant social media intermediaries, those with over 5 million users, to appoint a grievance officer, nodal officer and a chief compliance officer. These personnel are required to be resident in India.
Further, the new IT rules require all intermediaries to prominently publish on their website, app or both, the name of the grievance officer and his/her contact details as well as the mechanism by which a user or a victim may make a complaint.
As per WhatsApp’s website, users can contact Paresh B Lal regarding their concerns through a post box in Banjara Hills in Hyderabad, Telangana.
The grievance officer will have to acknowledge the complaint within 24 hours and dispose of such complaint within a period of 15 days from the date of its receipt, and receive and acknowledge any order, notice or direction issued by the authorities.