According to a recent study by E&Y, telecom companies will look to transform from digital-first to digital-throughout and build capabilities for new revenue streams to emerge out of COVID-19 crisis.

Furthermore, E&Y in its report has laid out an eight pillar program including digital adoption, small and medium enterprises (SME) solutions, cyber security and diversify supply chain to emerge as a winner out of the COVID-19 led disruption.

As per E&Y, data usage has increased nearly 25 per cent – 30 per cent in India, setting the stage for transforming the lives of 1.3 billion Indians. With the right mix of accelerator and support from government, telcos can reverse the curve and normalise performance to a pre-COVID-19 earnings before interest, taxes, depreciation and amortisation (EBITDA) run rate.

Tailored solutions for SMEs including virtual private network (VPN) bandwidth, collaboration and productivity tools, security; special tariff plans for consumers working from home, advanced network and cloud services, could open up new revenue streams for telcos. Further, telcos must also develop contingency plans, diversify supplier base, and increase localisation efforts to avoid future disruption.