Tech Mahindra has announced a strategic partnership with US-based Quantre Solutions to modernise the customer communications industry to deliver superior customer experience across industries such as financial, insurance, and healthcare industries, to name a few. The partnership will allow enterprises to develop processes into operating standards through cloud-native microservices including customer communication management (CCM), customer experience management (CXM), cloud-based extract, transform and load (ETL) and data integration service, and functions-as-a-Service (FaaS).
Commenting on the partnership, Jinender Jain, head, sales, UK and Ireland, Tech Mahindra, said, “The customer communication industry is steadily growing as omnichannel marketing and CXM are becoming increasingly advanced with workflow automation for consistent and personalised customer experiences. Organisations can utilise the latest cloud-native microservices and industry offerings, such as document reengineering and content migration tools, to accelerate implementation timelines in the customer journey. Our partnership with Quantre Solutions is a step forward in enabling the implementation of various channels an organisation can leverage to communicate with their end customers.”
As part of NXT.NOW framework, which aims to enhance the human-centric experience, Tech Mahindra focuses on investing in emerging technologies and solutions that enable digital transformation and meet the evolving needs of the customer. The partnership with Quantre Solutions will further strengthen Tech Mahindra’s market position as a leader in digital transformation. It brings together over 35 years of Tech Mahindra’s experience in building digital capabilities and over 30 years of Quantre’s expertise in designing client onboarding and communications workflow solutions.
Meanwhile, Scott Mulkey, EDP, COO and partner, Quantre Solutions, said, “It is an exciting time in our industry as CCM and CXM converge. Digital transformation opportunities are bringing together regulatory communications and marketing messages to meet business requirements and customer demands. As more cloud-native microservices are introduced, industry services providers need to evaluate the new capabilities. For these reasons and more, I am excited about Quantre Solutions’ partnership with Tech Mahindra and how it will help our customers achieve their business goals in the US and UK.”
Quantre’s methodologies for designing customer communications workflow solutions can be applied to client onboarding to accelerate implementation timelines. The integrated solution will help end customers transform their businesses with workflow automation from microservices. Through this partnership, Quantre Solutions will also extend industry expertise to support Tech Mahindra’s omnichannel, digital-first, monetisation projects for customer communications and marketing service providers.
