Bharat Sanchar Nigam Limited (BSNL) has reported a profit of Rs 2.62 billion in the third quarter (Q3) of the financial year 24-25, marking its first return to profitability since 2007. This milestone reflects the company’s focus on innovation, aggressive network expansion, cost optimisation, and customer-centric service improvements.
Announcing the quarterly financial results, A. Robert J. Ravi, chairman and managing director, BSNL, said, “We are pleased with our financial performance this quarter, which reflects our focus on innovation, customer satisfaction, and aggressive network expansion. With these efforts, we expect revenue growth to improve further, exceeding 20 per cent by the end of the financial year. Revenue from Mobility, Fibre-to-the-Home (FTTH), and leased lines has increased by 15 per cent, 18 per cent, and 14 per cent respectively over Q3 of the previous year. Additionally, BSNL has successfully reduced its finance cost and overall expenditure, leading to a decline in losses by over Rs 18 billion compared to last year. To enhance our customer experience, we have introduced new innovations such as National Wi-Fi Roaming, BiTV – free entertainment for all mobile customers, and IFTV for All FTTH Customers. Our continuous focus on Quality of Service and Service Assurance has further strengthened customer trust and reinforced BSNL’s position as a leading telecom service provider in India. This Rs 2.62 billion profit underscores BSNL’s resurgence and long-term sustainability. As we continue this growth trajectory, we remain committed to delivering higher value to our shareholders, expanding market opportunities, and driving innovation.”
Key highlights of BSNL’s financial performance and growth strategy include,
- Strong revenue growth:
- Mobility services revenue grew by 15 per cent.
- FTTH revenue increased by 18 per cent.
- Leased Line services revenue rose by 14 per cent over Q3 of the previous year.
- Aggressive network expansion:
- Accelerated 4G rollout and fibre-optic infrastructure upgrades.
- Strengthened connectivity across urban and rural areas.
- Customer-centric digital innovations:
- National Wi-Fi Roaming for seamless internet access across networks.
- BiTV – free Entertainment for Mobile Customers, offering high-quality digital content.
- IFTV – exclusive entertainment for FTTH Customers, enhancing digital engagement.
- Operational and cost optimisation measures:
- Significant reduction in finance costs and overall expenditure, resulting in a decline in losses by over Rs 18 billion compared to last year.
- Process automation and strategic resource management for improved efficiency.
- Government support: Strategic revival initiatives, spectrum allocation, and capital infusion have bolstered our operations.
- Future growth outlook:
- Continued focus on service excellence, 5G preparedness, and digital transformation.
- Revenue growth expected to exceed 20 per cent by the end of the financial year.
This financial turnaround underscores BSNL’s commitment to providing high-quality, affordable telecom services while driving India’s digital growth. The company remains dedicated to enhancing service delivery, expanding its customer base, and contributing to the Digital India and Atmanirbhar Bharat vision.
