The government has informed the parliament that about 172,000 individual cases of call drops have been resolved till date. Further, around 7,920 base transceiver stations (BTSs) have been installed by telecom operators specifically to address call drop issues received through Department of Telecommunications’ (DoT) interactive voice response system (IVRS).
Earlier, DoT had launched an IVRS to get direct feedback from subscribers on call drops. Following that, around 56 million subscribers have been individually contacted since December 2016. Of these, 7.3 million subscribers had participated in the survey and the feedback was shared with telecom service providers (TSPs) for taking corrective actions in a time-bound manner.
The call drop in a mobile network can occur due to multiple reasons, including characteristics of radio propagation for wireless communication, non-availability of sites due to acquisition problems, among others. As per Devusinh Chauhan, Minister of State for Communications, TSPs in India are required to ensure that the call drop rate in their mobile networks remains within the benchmarks laid down by Telecom Regulatory Authority of India (TRAI).