Amdocs has launched a new product portfolio, CES 10, to accelerate the pace of digital transformation of service providers. CES 10 introduces solutions including Amdocs CES packaged offering for multi-play, a new implementation framework with pre-packaged business support systems (BSS)/operational support systems (OSS), big data capabilities and business processes.
Amdocs CES 10 offers a wide range of digital capabilities in a cloud-enabled portfolio, which allows service providers to deliver personalised, omni-channel customer experience across digital dimensions including retail and e-commerce. Further, it helps to create a diversified business to capture new revenue streams from the business sector as well as from multi-play and entertainment offerings. It enables service providers to become data empowered in order to anticipate needs and take customer, business and operational decisions based on insights and predictive analytics. It helps in achieving service agility thus reducing the time to market the multi-play offerings and uses network functions virtualisation for speedy roll-out of new technologies and hybrid network services.
The product offers the following capabilities:
- Digital dimensions: The Amdocs Digital Care and Commerce and Amdocs Retail Experience solutions have been expanded to enhance the channel-hopping experience and cart persistency between assisted and unassisted channels. With innovative and integrated capabilities to enable a secured, personalised and contextual omni-channel shopping experience, which support multi-play offerings, customers can move seamlessly from one channel to another throughout the entire customer life cycle and receive personalised bundles of communication and entertainment, as well as hard and digital goods.
- Diversified business: The product delivers a modular suite, which is the first in the industry to manage the end-to-end life cycle of business customers. It includes small and medium businesses as well as large enterprises. The offering provides an integrated BSS/OSS, network orchestration, and continuous fulfilment capabilities for virtual and physical networks (hybrid networks). It also includes big data analytics for enterprise experience management and services to facilitate the entire process from order entry to activation and payments, and supports multi-site and virtualised network services. Amdocs CES10 is the only open, integrated offering in the market that can support residential and business customers within the same system.
- Data empowerment: The new Amdocs Data Hub solution, a Hadoop-based data management platform, enables service providers to seamlessly extract, process and visualise their massive volumes of data, and provides a foundation for analytics. Amdocs Data Hub comes pre-integrated with data collectors for customer interactions data, ordering data, billing and usage data, as well as network experience and probes data. As a result, service providers are able to generate insights for customer intelligence, network experience and decision-making to enable the launch of personalised offers and promotions for customers.
- Service agility: The Amdocs Unified Master Enterprise Catalog has been enhanced to support the launch of new multi-play offerings in a short time period. The Amdocs Service Design and Create is a network functions virtualisation or software defined networking solution, which enables service providers to design, test and launch new virtualised and hybrid network services in just weeks, instead of months. The integration of Amdocs Service Design and Create with the Amdocs Network Cloud Service Orchestrator, coupled with its self-healing and dynamic policies technologies, enables service providers to dynamically instantiate those network services within seconds.
