TRAI has drafted a code of conduct on the methods and practices to be adopted by telecom companies to recover bad debt.

TRAI has drafted a code of conduct on the methods and practices to be adopted by telecom companies to recover bad debt.

Currently, telecom service providers employ recovery agents to retrieve unpaid dues from their customers. The new code mandates that telecom companies can only use recovery agents employed by registered recovery agencies. The telcos must also check the antecedents of the agents before any work is entrusted to them.