Vi Business, the enterprise arm of Vodafone Idea Limited (Vi), has introduced managed SIP service for businesses for whom voice calls are a key business resource. Most Indian BPOs/KPOs, the BFSI and IT/ITES, telemarketers, VAS providers, conference service providers and similar sectors are currently relying on legacy TDM based PRI connections from multiple vendors and do not have a clear view on the efficacy of each service.
With Vi’s managed SIP (MSIP), these organisations will now have the assurance of security as well as a window to monitor, measure and optimise their voice infrastructure. These services also help user clients get a complete view of their fixed telephony network, with bestin-class SLAs, voice analytics, quality scores and features to improve service efficiency.
Announcing the launch of managed sip services for enterprises in India, Abhijit Kishore, Chief Enterprise Business Officer, Vi, said “With the introduction of Vi Managed SIP service, Vi Business is now in a position to be a single point facilitator of comprehensive fixed telephony solutions that enable businesses to gain better control of their overall voice infrastructure and the ability to garner meaningful insights on voice performance for their clients/ internal stakeholders. I am confident that this significant addition to our basket of best in class, holistic communications solutions for Enterprises, will help our customer organisations transform the way they communicate with their customers”.
