The Telecom Regulatory Authority of India (TRAI) has launched on an online Complaint Management System (CMS) app and portal.
The CMS app and portal will help consumers register complaints related to Value Added Services (VAS).
The portal has initially been launched on a pilot basis to get feedback on working of the app and portal.
As per the regulator, CMS will initially feature rule-based redress of complaints related to VAS. It will enable the consumers to fetch details of VAS services activated on their phone.
TRAI added that in case double consent for VAS has not been recorded by the telecom service providers (TSPs), the consumers can file claims for the cost of VAS for one month. The claims the will be settled by the respective service providers only.
The CMS app can be downloaded from Google Play Store and Apple App Store.
