The Telecom Regulatory Authority of India (TRAI) has sent a fresh directive to telecom service providers (TSPs) to provide granular quality of service (QoS) data at the district and state levels.
Currently, TSPs submit QoS data in accordance with the licence service area (LSA), commonly called telecom circles.
According to TRAI, even as several consumers complain of poor quality of experience, the performance averages out for the entire telecom circle. This often gives a different picture about QoS than what a customer experiences, with many areas or localities within the service area seeing significantly bad service. Meanwhile, the operators continue to meet the benchmark for most QoS parameters.
However, the move has met with resistance from telcos who say it is not possible to compile the data. As per the TRAI officials, the data monitoring system has evolved as a system which measures data along telecom circles. It is not possible to go into the district level so easily.
Furthermore, undergoing updation, QoS norms currently include network availability, accessibility of connection establishment, ease of connection maintenance, and point of interconnection congestion, with a series of sub-parameters. TRAI has set minimum benchmarks for these, over a one-month period in a fixed telecom circle.
