The Telecom Regulatory Authority of India (TRAI) has come out with a set of guidelines for mobile operators to maintain standards of quality for wireless data services.
TRAI has issued ?The Standards of Quality of Service for Wireless Data Services Regulations, 2012,?mandating cellular telephone service provider or unified access services provider to establish a test set-up, comprising of servers and test probes, to cover the entire geographical area of coverage of different data services in the licensed service area.
As per the guidelines issued by TRAI, the service providers are required to meet the quality of service benchmarks for the wireless data services in respect of parameters like provision or activation of data services, successful data transmission download/upload attempts from a test server, minimum download speed from a test server covering all tariff plans, average throughput for packet data from a test server for all tariff plans, latency for data services from a test server, PDP context activation success rate and data drop rate.
TRAI has also asked operators to publish on their website, the details of all data services offered, along with their tariff – clearly mentioning the cities and towns where such data services and tariff plans are applicable.
