The Reserve Bank of India (RBI) has directed payment systems operators to educate their users on safe and secure use of digital payments by undertaking targeted multi-lingual campaigns through ways of SMSs and advertisements.

In this regard, RBI has already been taking measures to improve awareness through its e-BAAT programmes and organising campaigns on secure digital payment modes. As per RBI, in spite of these initiatives, incidence of frauds continue to bedevil digital users, often using the same modus operandi users were cautioned about, such as luring them to disclose vital payment information, swapping SIM cards, opening links received in messages and mails, etc. The RBI said that it is essential that all payment systems operators and participants, banks and non-banks, continue and reinforce efforts to spread awareness about digital safety.

To promote safe digital transactions among the general public, the RBI reiterated that users should not share their debit, credit, prepaid card details and passwords, PIN, OTP, CVV, and UPI-PIN. In addition, RBI also cautioned public from undertaking banking or other financial transactions through public, open or free Wi-Finetworks and storing important banking data on the mobile, e-mail, or electronic wallet .