Neel Paliwal, associate vice-president, IT, Delhi Integrated Multi-Modal Transit Systems (DIMTS) Limited, is a business leader with a people-first approach to business. “Our goal is to deliver the best possible value to clients in the context of being able to create a personalised experience. Our teams consistently receive high satisfaction ratings from customers because they demonstrate ownership and passion. Building win-win strategies with clients and with internal stakeholders has been the crux of our success,” says Paliwal.
“A number of state transport undertakings are trying to digitalise their operations and in the next three to five years, about 80 per cent of systems and processes will get digitalised. The industry is already seeing some adoption of IoT in the sector,” he adds.
He has over 20 years of global IT experience in designing, developing, implementing and operating transformational large-scale programs across technologies and business domains. As AVP-IT at DIMTS, a JV between the Delhi government and the IDFC Foundation, he leads the BI/DW, fleet management, mobile and consulting practice.
Through a career spanning two decades, he has worked in various roles, from software development to IT leadership and management, undertaking project and program management. Prior to joining DIMTS, he worked in various IT leadership roles in Nagarro Inc, IBM, Oracle and HCL. “During project assignments in multiple cities across India, the UK, Europe, Singapore, USA and Japan, I received valuable exposure in managing delivery across multiple cultures and styles,” he says. There were several assignments that were extremely challenging and professionally satisfying. One of them was a project that faced several issues such as delayed timelines, budget overruns and an unhappy client. He took over the project as a program manager and steered it towards an exceptional delivery, which got his team an excellence award. The project used the latest technologies and involved SOA integration of 18 different systems.
Paliwal says his biggest strengths are his trustworthiness and ability to build good relations, “though I can be impatient at times,” he says. Paliwal is a computer science graduate from Karnataka University and a postgraduate from MDI, Gurgaon. He also has certifications from the Project Management Institute and the Information Technology Infrastructure Library. He spends his spare time relaxing with family or watching movies. He is also a fitness enthusiast.