MyOperator, leading cloud communication company has launched Heyo Phone, India’s first digital phone line for small and medium businesses (SMBs). The digital phone connection will help SMBs manage their customer interactions, and improve their customer call and WhatsApp chat experience through a single business number. While MyOperator provides a full-stack communication platform (CPAAS) to over 10,000 businesses including Lenskart, Apollo, PWC, Wow! Momo, E&Y, Amazon, Heyo aims to make communication simple for SMBs, professionalise their customer experience, and empower small and mid-market retailers, traders as well as freelancers.

Heyo has been launched with the objective of digitising customer engagement and commerce for India’s over 65 million SMBs. Offering one number and a single dashboard to manage all customer calls and chats, Heyo aims to help SMEs boost customer interactions and convert every conversation to a business opportunity. A business owner can activate his Heyo number in less than a minute with digital Aadhar verification, link all his staff, connect WhatsApp and launch a full-fledged customer engagement platform. All on his smart-phone and at a price that he can afford.

The SMB communication market in India alone makes up to $4 billion, whereas globally it is a $40 billion market. As a first-mover, Heyo aims to disrupt the market while delivering on its mission of digitising the businesses of Bharat. MyOperator became the chosen platform for PM Narendra Modi’s “Mann Ki Baat”.

Commenting on the development, Ankit Jain, CEO and Co-founder, Heyo Phone, said, “We launched Heyo Phone with the belief that each customer call is a potential business opportunity. We want SMBs to have equal tools as a large business or an MNCs. For that purpose, we wanted to digitise phone systems with cost-effective technology. This will not only help business owners to monitor their customer interactions effectively, but also ensure that no prospect is missed out on. This is India’s techade and Heyo is the tech every business in Bharat needs.”