Reliance Jio has announced a partnership with Plume to provide smart home and small business services to its subscribers across India. This partnership will deliver state-of-the-art services, through Plume’s highly scalable cloud platform, to approximately 200 million premises in India.
Jio specialises in meeting the digital needs of customers based in India, providing fixed-line and wireless services delivered through the cloud, with all the infrastructure hosted in the country. For this purpose, Jio has built the JioFiber and JioAirFiber networks, designed to deliver reliable and high-speed internet and entertainment services to every home of the country.
With this new partnership, Jio will deploy HomePass and WorkPass consumer services enabled by Plume’s artificial intelligence (AI)-powered and cloud-based platform, including whole-home adaptive Wi-Fi, connected device and application performance optimisation, cyberthreat protection for connected devices, advanced parental controls, Wi-Fi motion sensing, and more. Access to Plume’s Haystack Support and Operations Suite will enable Jio’s customer support and operations teams to identify, analyse, and act faster on performance-related issues, find and isolate the location of network faults, and monitor the overall customer experience.
Commenting on the partnership, Mathew Oommen, president, Jio, said, “As we continue to expand our portfolio of connected home services, it is critical for Jio to provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience. With scalable and leading-edge platforms from partners like Plume, Jio will to continue to strengthen and enhance our connected home service offers and experience.”
Meanwhile, Adrian Fitzgerald, chief revenue officer, Plume, said, “The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering. We are thrilled to help Jio deliver unique and highly personalised in-home digital experiences to its customers across India and support the company in the next chapter of its growth journey.”
