Indian telecom operators have started reportedly started testing caller identification services in select cities of the country. The technical name of this service is calling name presentation (CNAP). Trials are taking place in Haryana and Mumbai.
According to industry reports, the Department of Telecommunications (DoT) had asked the telcos to display the name of the caller to the user receiving the call. This is a truecaller-like service, but being implemented by the telcos. The trials will also soon start in other cities soon.
The report noted that telcos will showcase the registered name of the user on their books. This will help users identify spam calls. The results from these trials will be shared by the government, after which, proper decisions about the implementation of the service will be taken.
The report highlighted that telcos have suggested that this should not be a mandatory service. It will be hard to implement, and the customer experience may get deteriorated. There would be a concern that the customers may not want to share their details here with other users and thus, privacy can be disrupted while implementing this service.
