Sweden-based Ericsson has opened a global network operations centre (GNOC) in Kolkata. The company already has three GNOCs in India, one each at Noida, Gurgaon and Bengaluru. The GNOC provides managed services that help operators reduce capital expenditure, improve network performance and promote end-user loyalty.
The managed services offerings include service and resource fulfillment, proactive and reactive maintenance, alarm and network fault handling, restoration and repair of network faults, problem management and change management, customer problem management, help desks, network planning, design and optimisation, application development and support, and operations management.
