Information infrastructure solutions provider EMC Corporation has inaugurated its second Global Command Center (GCC) and Critical Incident Response Center (CIRC) at its India Center of Excellence (CoE) based in Bangalore. The new Bangalore GCC and CIRC will play a key role mirroring EMC’s existing facilities located in the United States, enabling the company to employ a 24x7x365 delivery model of service and support.
The GCC currently supports IT services for EMC’s more than 45,000 internal users, as well as the company’s vendors, partners, and customers on EMC websites in over 80 countries in 400 offices worldwide. It provides around-the-clock monitoring and management of the company’s global virtual and physical data center ecosystem across networks, storage systems, servers, and applications. This enables EMC’s Global IT department to identify issues before they become problems and accelerate diagnosis and resolution of issues in the IT infrastructure. The GCC leverages EMC and VMWare technology to manage EMC’s private cloud infrastructure and continues to drive automation and operational efficiencies across the company’s IT environment.
In September 2009, EMC announced an additional investment sum of US$ 1.5 billion for the India COE, illustrating the important role India will play in the company’s long-term strategic plans for Asia Pacific and Japan and its global growth. The centers announced today are a part of this investment.
