The Digital India BHASHINI Division (DIBD), under the Digital India Corporation (DIC), Ministry of Electronics and Information Technology (MeitY), and the Pension Fund Regulatory and Development Authority (PFRDA) have signed a memorandum of understanding (MoU) under the initiative titled BHASHINI for Seva / Sanchalan – A BHASHINI Sahayogi Program to strengthen multilingual digital capabilities within the pension fund services ecosystem through integration with the BHASHINI Platform, India’s national language digital public infrastructure.
The MoU establishes a framework for integrating BHASHINI translation application programming interface (APIs), multilingual artificial intelligence (AI) models, and voice-enabled technologies with PFRDA systems to enhance language accessibility and improve communication across digital platforms and user interfaces in the pension sector.
The initiative seeks to strengthen multilingual access across all 22 languages recognised under the Eighth Schedule of the Constitution of India within PFRDA’s operational and communication frameworks, enabling greater inclusivity for subscribers and stakeholders.
Highlighting the impact of the collaboration, executive director, PFRDA, said, “For pension systems to scale effectively, overcoming language barriers is essential. Platforms like Bhashini enable us to connect with diverse population groups in their preferred languages, making communication more accessible and context-driven. This will play a crucial role in reaching first-time savers and individuals who have remained outside formal retirement planning due to linguistic constraints, thereby strengthening financial inclusion.”
The collaboration also includes the enrichment of linguistic datasets through structured contributions, enabling continuous improvement in the performance and scalability of multilingual AI systems for institutional use. These efforts will be undertaken under the broader BHASHINI Sahayogi framework, ensuring adaptability of AI models to evolving sectoral requirements.
Meanwhile, chief executive officer (CEO), Digital India BHASHINI Division, said, “This collaboration with PFRDA marks a significant step in expanding multilingual and voice-enabled access within critical financial services, enabling access at scale and bringing citizen-centric digital governance closer to every Indian.”
