Comviva has announced the expansion of its strategic partnership with e& enterprise to offer an advanced omnichannel communication platform as a service (CPaaS) platform for enterprises.
e& enterprise enables organisations across multiple sectors to maximise their digital potential. Through cloud, cybersecurity, internet of things (IoT) and artificial intelligence (AI), e& enterprise is propelling organisations and economies towards a smarter, safer and more sustainable world.
Comviva and e& enterprise partnership will develop an advanced CPaaS ecosystem leveraging Comviva’s nextgen CPaaS platform and e&’s market reach. It will enable real-time communication capabilities, helping enterprises enhance and personalise their end-user customer experience seamlessly across multiple channels.
Enterprises across industries can self-onboard, create customised applications and experiences for their end customers. With a cloud-based delivery model, Comviva CPaaS platform seamlessly integrates with business applications and enables secured real-time customer interactions serving all customer engagement use cases from marketing to operations to customer service.
Commenting on the partnership, Miguel Villalonga, chief executive officer (CEO), e& enterprise Cloud, said, “e& enterprise has always been at the forefront of ushering in innovative digital solutions. The opportunity to partner with Comviva is another step forward in our journey to create an open, collaborative CPaaS ecosystem that will help enterprises deliver seamless, personalised experiences for their customers. We are excited to offer engageX, our CPaaS solution to enterprises, and help them craft a customer journey that is engaging and effective.”
Meanwhile, Manoranjan Mohapatra, CEO, Comviva said, “We are thrilled about to partner with e& enterprise to help them transform the enterprise customer experience journey. This partnership shall enable a new era of enterprise customer experiences built on simplicity, rich customer experience and personalisation. With the new CPaaS platform e& enterprise is well positioned to create new possibilities for enterprises.”
Comviva’s CPaaS Platform is a full-stack platform to empower telecom service providers to drive real-time customer interactions for enterprises. The platform supports messaging services and chats powered with conversational AI capabilities across the industry verticals. Its cognitive automation and natural language processing (NLP) capabilities empower enterprises to deliver enriched customer experience by automating user interactions in a human-like language. It is one of the most scalable platforms in the industry handling over 80+ billion messages in a year.
