At Mobile World Congress, Amdocs, one of the world?s the leading provider of customer experience solutions, announced enhancements to its recently announced Mobile Financial Services (MFS) solution. The solution enables secure, affordable and accessible financial services. Among the solution?s new capabilities is the ability for consumers to make ? and online merchants to accept ? payment from mobile wallet accounts over the Web. The enhanced solution will also help MFS providers, such as mobile network operators, banks and other financial institutions to attract new customer segments and improve agent efficiency to deliver a better customer experience.
Delivered over a public or private cloud, the Amdocs Mobile Financial Services solution delivers a single mobile wallet from which users can manage and control their finances while enabling a wide selection of highly secure financial services. With a dedicated center of excellence and business accelerator services, network operators and financial institutions can roll out and operate the solution with maximum cost efficiencies.
Amdocs Mobile Financial Services solution enhancements:
? Online merchant checkout payments supports the fast growth of e-commerce in emerging markets with online retailers able to accept e-money on their website checkout page from a consumer?s mobile wallet account. The solution enables any consumer to register with an MFS provider?s mobile wallet service and use the account for online shopping. This provides an alternative payment method and removes customer dependency on a credit card or bank account to make an online purchase. At the same time, the retailer?s costs are reduced given the favorable transaction charges compared to a card payment and their reliance on cash on delivery is removed.
? One-click bulk transactions attracts new customer segments by enabling high-volume transactions, such as mass-user registrations and payment transfers, including salary and government benefits disbursements that can be processed in one click.
? A unified wallet solution for MFS agents increases their efficiency by enabling them to use one wallet for both top-up and MFS transactions such as payment and money transfer, thus eliminating the need to fund two separate wallets, making customer transactions more efficient and leading to a better customer experience.
?Priority wallet gives MFS providers flexibility for applying varying rules and fees for different transactions and services.
?In economies still dominated by cash transactions, increasing usage, building the ecosystem and user adoption are among the biggest challenges for mobile financial service providers,? said Patrick McGrory, division president for Amdocs? emerging offerings. ?Until now, the vast majority of global mobile money transactions were either mobile airtime purchases or person-to-person transfers. The industry needs innovative solutions that can help MFS providers build new use cases, increase service delivery channels to reach new user segments, build effective partner ecosystems, and quickly roll out easy-to-use affordable services for the end user that are sustainable and profitable. These enhancements further strengthen the Amdocs Mobile Financial Services solution to better address the needs of the unbanked and under-banked populations worldwide, while providing the ability to offer an innovative new service to excite and inspire customers, driving loyalty.?
