Bharti Airtel has said that it is investing significantly to boost network capacity in a bid to effectively manage the upsurge in data consumption and ensure uninterrupted mobile broadband connectivity to its retail and enterprise customers amid the nationwide Covid-19 lockdowns.
In addition, the telco is providing its customers, who aren’t online, alternate means of recharging their mobile phones. This includes bank ATMs, pharmacies and grocery stores. To this end, Airtel has partnered with HDFC, ICICI, Apollo and Big Bazaar.
Further, Airtel has urged its customers to use the digital medium to raise concerns as the company’s call-centers are running with reduced capacity. The telco has also enhanced its interactive voice response system (IVR), that can now address 98 per cent of customer concerns. Even in cases where the IVR isn’t able to resolve issues, the telco has enabled a functionality that allows a customer to create a ticket on the IVR itself.