The Union Minister of State (Independent Charge) for Science and Technology, Earth Sciences, and Minister of State for the PMO, Department of Atomic Energy, Department of Space, Personnel, Public Grievances, and Pensions reportedly said that artificial intelligence (AI), blockchain, and the Internet of Things (IoT) will increasingly shape India’s governance landscape.
He noted that the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), now globally recognised, addresses over 2.6 million grievances annually with a 95 per cent disposal rate. The e-office platform, meanwhile, has enabled more than 95 per cent of files in the central secretariat to be processed digitally, streamlining operations and improving efficiency.
The minister said that CPGRAMS has emerged as one of the world’s leading grievance redressal systems and is being considered internationally for replication. He also highlighted innovations such as the digital life certificate using face recognition, which has simplified pension access for millions of senior citizens, and the assistant secretary programme, which provides young civil servants with early exposure to policymaking.
He added that the e-office platform has expanded in recent years, making the central secretariat leaner and faster by reducing file movement and enabling quicker decision-making.
Looking ahead, the minister said AI would power predictive administration, blockchain would reduce corruption through transparency, and IoT would enhance service delivery. At the same time, he emphasised the need to “digitise every function but humanise every service,” positioning technology as a tool for empathy and empowerment.
