Tech Mahindra has announced a collaboration with NVIDIA to develop an artificial intelligence (AI) powered telecom network operations reasoning agent. The solution aims to help communication service providers (CSPs) move towards Level 4 and above autonomous networks by transforming traditional Network Operations Centres (NOCs) into closed loop operational systems.
The offering will be delivered through Tech Mahindra’s Orion platform and AI engineering with telecom domain expertise and human oversight. The company stated that the system is designed to operate without using customer or personally identifiable information (PII), thereby supporting data privacy and governance requirements.
NOCs have traditionally relied on rule-based processes and manual intervention, with engineers analysing alarms, logs and performance data across multiple systems. According to the companies, integrating AI driven reasoning into network operations can automate alarm validation, root cause analysis and incident resolution across Operations Support Systems and Business Support Systems.
The solution allows communication service providers to deploy a foundational large telecom model and extend it with domain specific reasoning agents integrated with existing data environments and operational workflows. Using NVIDIA AI Enterprise software, Tech Mahindra customised the reasoning model with synthetic and anonymised data through NVIDIA NeMo and deployed it as an NVIDIA NIM inference microservice. The company said the approach has improved model accuracy compared to a non-fine tuned version.
