Aprecomm has announced the launch of Aprecomm Intelligent Virtual Response Assistant (AIVRA), a highly scalable, continuously learning artificial intelligence (AI) agent designed to transform how internet service providers (ISPs) interact with their data. With AIVRA, ISPs gain real-time access to their entire operational ecosystem through a unified, text-based query engine—streamlining decision-making, reducing complexity, and driving new levels of efficiency. AIVRA will be commercially available to Aprecomm customers and partners by the end of March 2026.

ISPs typically operate across multiple business units and platforms, each generating its own set of disconnected data. Extracting actionable intelligence has traditionally required data scientists and Business Intelligence (BI) teams, leaving business leaders and operational teams reliant on limited analytics resources. As a result, critical decisions are often delayed or deprioritised.

AIVRA eliminates this bottleneck by continuously learning from every touchpoint across an ISP’s infrastructure and operations, surfacing only the most relevant, contextual insights—instantly, and in the format that makes sense for each user.

AIVRA key features and benefits:

  • Unified data access: Seamlessly ingests data across operational, network, and business systems into a centralised data lake.
  • Simple query interface: Access all insights via a natural language query box that is context-aware, recall-based, and provides guided sub-queries for deeper insights.
  • Personalised intelligence: Delivers role-specific outputs tailored for executives, engineers, support, marketing, and more.
  • End-to-end visibility: Offers a holistic view of the entire network ecosystem, enabling proactive decision-making.
  • Self-learning AI engine: Continuously improves through usage, learning from new data patterns and feedback.
  • Time and cost efficiency: Reduces the need for dedicated analytics teams; insights that once took weeks now take seconds.

AIVRA builds on Aprecomm’s broader vision of fully automated, self-healing networks. By leveraging advanced AI and its patented quality of experience (QoE) algorithms, Aprecomm empowers ISPs to deliver managed Wi-Fi that adapts in real-time to individual user needs and application performance.

Commenting on the announcement, Guharajan Sivakumar, chief technology officer (CTO), Aprecomm, said, “ISPs face major challenges in gathering, analysing, and interpreting vast amounts of network data. Historically, this data has been stored in siloed systems, making it difficult to extract meaningful insights. AIVRA changes everything—bringing all this information into a unified data lake, accessible through a simple text interface. It delivers lightning-fast, personalised insights for every role across the organisation.”