Aprecomm accelerates beyond 50 service provider customers with further expansion in Latin America

Aprecomm has announced that it has surpassed a significant milestone of 50 customers, adding Latin American managed service providers BCD, IABOT, and Ingenio Networks to its rapidly growing global customer base.

BCD will implement Aprecomm’s entire range of solutions, including WiFi optimisation software, across its broadband services network and resell these services to providers throughout Latin America. Aprecomm’s software will be fully integrated into BCD’s gateways, supplied by Pulse Networks, and deployed to customers by the end of the year.

Commenting on the announcement, Nicolas Molinari, director of sales and marketing, BCD, said, “We are excited to deploy Aprecomm’s solution and immediately enhance our approach to customer support and experience through the power of artificial intelligence (AI). We are in an era where customers prioritise performance and service reliability over price, and we must embrace the latest technology to enable our service provider partners to fulfil their promise of an exceptional customer experience.”

Because of Aprecomm’s ease of integration, which significantly reduces time-to-market, IABOT, a provider of AI customer care automation services in Colombia, will implement Aprecomm’s cloud-based customer service solutions in the third quarter of this year.

Meanwhile, Ronal Jamid Bohorquez, chief executive officer (CEO) and founder, IABOT, said, “We chose Aprecomm’s AI tools to help our customers improve user experience and increase the efficiency of their technical support teams by automating key processes. A single dashboard offers complete network visibility, access to real-time data and analytics, and the ability to detect and resolve issues proactively, now we can provide a more agile, accurate, and memorable support experience.”

Further, Pramod Gummaraj, founder and CEO, Aprecomm, said, “We are excited to share these new customer wins as we reach a significant milestone of over 50 global service provider partners. In the 12 months since launching our customer experience solutions worldwide, we have formed partnerships with major tech companies including Nokia, Qualcomm, and Edgecore Networks, along with gaining numerous new customers; the additions of BCD, IABOT, and Ingenio Networks create further momentum for our company in Latin America as we continue our rapid growth.”