Ascendion has announced it has joined the ServiceNow Consulting and Implementation Partner Program, reinforcing its mission to revolutionise business operations and digital transformation. The partnership enables Ascendion to utilise its industry expertise and deep implementation knowledge to help customers accelerate digital transformation through the ServiceNow Platform.

With this partnership, Ascendion is taking AI to the next level, ensuring organisations not only adopt AI but fully integrate it into their workflows to drive real, measurable impact. By modernising IT operations, enhancing employee and customer experiences, and leveraging low-code/no-code development, Ascendion is bridging the gap between AI’s potential and its practical execution.

Ascendion’s ServiceNow capabilities will focus on five key areas:

  • AI-enabled services for agents, customers and employees on the ServiceNow Platform.
  • Streamlined IT workflows which include IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM).
  • Digitising business workflows, covering Customer Service Management, Field Service Management, Source-to-Pay, Procure-to-Pay, and more.
  • Enhanced employee workflows to enable and enrich talent experience for our customers
  • End-to-end business workflows: Modernising customer service, field operations, procurement, and more with digitised processes
  • Low-Code/No-Code development accelerating app development with ServiceNow’s App Engine for rapid, scalable results.

Commenting on the announcement, Dharam Gurbani, chief growth officer, global growth markets, Ascendion, said, “The ServiceNow Platform is a springboard for business transformation to help businesses unlock value with AI. This partnership is about more than adopting AI, it is about operationalising it. With our Engineering to the Power of AI tools and methods, we are engineering ServiceNow solutions that eliminate inefficiencies, drive measurable business impact, and turn what’s possible into what’s real for our clients.”

Gurbani further added, “At Ascendion, we know that AI is not just a tool, it is a catalyst. This partnership with ServiceNow allows us to help businesses design and execute bold, scalable AI strategies while delivering seamless, delightful customer experiences. We’re not just transforming businesses; we’re ensuring they thrive in an AI-first world.”

Meanwhile, Ira Simon, senior director, partner strategy and programs, ServiceNow, said, “As a Consulting and Implementation Partner, Ascendion’s expertise in AI-powered software engineering is essential to scaling and extending ServiceNow solutions to new markets. We are thrilled to partner with Ascendion to deliver a seamless experience to solve some of our customers’ biggest digital transformation challenges.”