Vodafone Idea has launched VIC, a revolutionary AI-powered digital customer service and support virtual assistant, for its customers. It is now live on the websites, My Vodafone, My Idea Apps and WhatsApp.

The service has been developed by ORISERVE, a start-up in stealth mode. VIC enables Vodafone and Idea customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests and much more.

Commenting on the development, Vishant Vora, chief technology officer, Vodafone Idea said, “We at VIL are committed to keeping our customers connected and providing enhanced experience using the digital platform. In line with our Digital First Approach, we are constantly innovating and deploying technology based solutions which are cost effective, convenient and offer instant resolution for our customers. VIC, an AI powered intelligent customer service platform, developed by our technology partner, ORISERVE, is an industry first initiative and has huge relevance especially at a time when customers are house-bound.”

Vodafone Idea VIC Virtual Assistant can be accessed 24×7.

VIC was built rapidly to circumvent situations arising out of the Covid-19 spread which has globally compromised traditional human-dependent customer support channels. VIC has been built exclusively for VIL on cutting-edge AI, NLP, deep-learning and other trailblazing technologies, to enable customers to get an effective, instant response on a host of service requirements.