TRAI has decided to conduct an audit, on a quarterly basis, to improve the quality of services provided by Indian telecom oper ators and to make tariff plans easier to understand.

TRAI has decided to conduct an audit, on a quarterly basis, to improve the quality of services provided by Indian telecom operators and to make tariff plans easier to understand. As per the existing arrangement, in every quarter, service providers would submit data on the quality of service based on defined param eters. However, the audit was conducted only once a year. The revised system is expected to put pressure on operators to regularly upgrade their networks and redress subscriber grievances.
On information relating to tariff plans, TRAI intends to sim plify the tariff schemes offered by operators, so as to provide subscribers the right information about the hidden costs and benefits of various plans. In July 2010, the regulator launched a web-based telecom consumer grievances monitoring system to enable subscribers to register their complaints and monitor their redressal online.