In a major initiative to make government services accessible, inclusive, transparent and simple, ‘MyGov’ has announced that citizens will now be able to use the MyGov helpdesk on WhatsApp messenger to access the Digilocker service. This includes creating and authenticating their Digilocker account, downloading documents such as PAN card, driving license, vehicle registration certificate, among others, all on WhatsApp.
The government has been striving for ‘Ease of Living’ through digital India. In this context, the MyGov helpdesk on WhatsApp is a major step to ensure governance and government services at the fingertips of citizens. MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.
MyGov helpdesk will now offer a suite of services for integrated citizen support and efficient governance, starting with Digilocker services. The new service will enable citizens to access the various documents with ease and convenience, from the safety of their homes.
