WhatsApp has published its compliance report for the month of December 2021 as per the new IT rules that came into effect in May last year.
According to WhatsApp compliance report, over 2 million Indian accounts were banned by WhatsApp in December 2021. Earlier, the company had stated that over 95 per cent of bans are due to the unauthorised use of automated or bulk messaging (spam).
In addition, 528 grievance reports were received by the messaging platform in December 2021.
WhatsApp, in its latest report further added that it has received 528 user reports spanning across account support (149), ban appeal (303), other support (29), product support (34) and safety (13) during December 2021. During the period under consideration, 24 accounts were cumulatively “actioned” under the ban appeal category (23) and other support (1) based on the reports received.
Detailing the process WhatsApp explained that “Accounts Actioned” denotes reports where it took remedial action based on the report. Taking action to this denotes either banning an account or a previously banned account being restored as a result of the complaint. Also, reports may have been reviewed but not included as ‘Actioned’ for many reasons, including the user needing assistance to access their account or to use some features, user requested restoration of a banned account and the request is denied, or if the reported account does not violate the laws of India or WhatsApp’s Terms of Service.