Vodafone Idea has selected Amdocs to consolidate its postpaid operations for retail and enterprise customers across mobile and fixed-line services. As part of the new multi-year agreement, Idea postpaid customers will be migrated to Amdocs service monetisation software suite, which has been supporting Vodafone postpaid customers under the managed services model for several years.
By migrating Idea’s entire postpaid customer base to Amdocs’ software, Vodafone Idea will be able to streamline and further automate and digitalise postpaid operations across the merged entity and offer improved customer service and digital experience consistently to almost 23 million customers (as at June 2019). At the same time, within a very short timeframe, Idea’s postpaid operations will be migrated to Amdocs’ service monetisation software suite and smart operations (SmartOps) services without any business disruption.
Commenting on the partnership, Vishant Vora, chief technology officer, Vodafone Idea Limited, said, “Our endeavor is to achieve faster synergies through digital transformation. Our renewed partnership with Amdocs will enable VIL to further modernise, automate, and digitise operations, resulting in speedy introduction of new services, innovative price plans and bundling. This will help us provide a compelling digital experience and service quality, such as faster bill delivery and more accurate billing to our entire base of postpaid customers.”
Meanwhile, Gary Miles, chief marketing officer, Amdocs, said, “Vodafone Idea, post-merger, has become the largest telecom operator in India. In a highly competitive market such as India, it’s imperative for service providers to reimagine the customer experience and set new benchmarks by embracing modern technologies. To consistently excite consumers and win their loyalty, large brands, serving millions of consumers, must therefore find ways to continually streamline and improve operations in order to remain agile and serve their customers better.”
Amdocs’ SmartOps services leverage advanced automation and machine learning to continuously enhance customer experiences and operational efficiencies, as well as identify new areas for improvement. With short DevOps cycles for development and deployment, as well as a unique adaptation of site reliability engineering (SRE) methodologies for digitalised operations, Amdocs’ SmartOps enables customers to enjoy faster time to market and operational excellence in any environment – on-premise, cloud or hybrid. Amdocs services monetisation software suite and SmartOps services are part of AmdocsONE, an industry-leading suite of open, modular and integrated business solutions designed to accelerate the industry’s dynamic and continuous digital transformation.
