Vodafone Idea has installed protective shields at telecom retail outlets in Delhi NCR in an effort to ensure safe distancing in the context of the current pandemic for its retail personnel and customers. This move has come in context of the reopening of telecom retail outlets.
Recharge outlets and smartphone retailers in the capital are now donning these safe shields made of hard MDF board and transparent PVC sheet which are simple, efficient and easy to maintain. The shields prevent direct contact between the retail personnel and customers, even while facilitating customer service efficiently, and ensures complete social distancing within the store premises.
Speaking about the new Retailer Shield initiative, Arvinder Singh Sachdeva, operations director, Vodafone Idea Limited said, “As a responsible, service oriented telecom operator, it has been our constant endeavor to keep our customers connected on Delhi NCR’s fastest 4G network during the Covid lockdown and enable efficient services to them while they stay home safely. With the resumption of commercial activities and opening of our stores, we are taking full care to ensure safe health of our retailers and customers in Delhi & NCR. We have installed protective shields at Telecom outlets across Delhi NCR to safely and efficiently deliver services to our customers through these outlets.”
Vodafone Idea is also taking proactive measures to keep customers and store staff safe at company retail stores. Starting from hourly sanitisation, strict adherence to social distancing norms like safe marking inside stores, queue management outside the stores, one customer per counter, and encouraging and assisting customer to move from touch based transaction to fully digital transaction are some of the other processes being followed at the stores which have reopened.
Throughout the lockdown period, Vodafone Idea has undertaken a slew of operational and service-related initiatives to ensure customers remain connected.