To ensure customers in Haryana remain connected during the lockdown, Vodafone Idea is enabling its customers to avail all services and recharges on the digital platform.
With retail outlets being non-operational during the lockdown, Vodafone Idea is helping its 2G customers using feature phones, to access Quick Recharge through SMS and missed call. Customers in Haryana just need to send a SMS from their registered mobile number. In some cases, customers will have to complete the process by giving a missed call to a designated number.
The facility is already live and can be used by customers using their registered mobile numbers.
Vodafone Idea customer service teams are also creating awareness among customers on accessing and taking the benefit of digital platforms through video links, GIFs, dockets that explain the process for undertaking recharge and effecting bill payments. Recharge process details are also being communicated via my Vodafone app, my Idea app and enabled via digital wallets.
As an additional convenience factor, Vodafone pre-paid customers can now recharge at Idea retail outlets and Idea customers can avail recharge at Vodafone retail outlets.
Vodafone Idea customer service personnel in Haryana have been going the extra mile in lockdown conditions to help customers urgently needing addressal of concerns. At several locations, customer service associate contact details have been put up outside the stores for customers needing personal intervention. Senior customer service managers have also been monitoring and attending to customer requirements varying from KYC compliance, SIMEX procedures as well as handset re-setting.