With a focus on providing superior customer experience to its users, Vodafone Idea (Vi) has announced integration of its VIC ChatBoT with Google’s Business Messages.
With this, the telco aims at providing 24×7 real-time customer service to support all Vi users on smartphones. The AI powered VIC is enabled with LIVE Agent connect for assisted services which is extended to Google’s Business Messages.
This innovation enables users searching for Vi or Vi Stores on Google Search or Google Maps to find ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can interact with the virtual agent, VIC, to get their queries answered instantaneously.
With this Vi has become the first brand in telecom, to integrate with Google’s Business Messages in India.
Earlier in 2020, Vi became the first operator to introduce Service ChatBot VIC on WhatsApp – an AI-powered digital customer service and support virtual assistant. It has recently integrated payment of bills and recharges on WhatsApp through VIC. VIC enables Vi customers to get instant response on a host of service requirements including bill payments, recharges, VAS, plan activation, new connection, data balance, bill requests and much more. VIC is intuitive, simple-to-use, secure and allows customers to converse with Vi by leveraging the power of AI.
