Twitter has released its first compliance report under the new IT Rules. As per the report, Twitter received 94 grievances and actioned 133 URLs between May 26, 2021, and June 25, 2021. In addition, Twitter said that going forward it will publish this report on a monthly basis.
Meanwhile, Twitter has also named Vinay Prakash as its resident grievance officer for India.
Twitter, in the report titled ‘India Transparency Report: User Grievances and Proactive Monitoring July 2021’, said that it had received 94 grievances via its grievance officer-India channel between May 26, 2021, and June 25, 2021, that included content on Twitter. This includes complaints received from individual users with accompanying court orders. Further, it added that the majority of complaints received in this channel during the reporting period fell into categories including defamation (20), abuse/harassment (6), sensitive adult content (4), impersonation and privacy infringement (3 each), IP-related Infringement (1), and misinformation/synthetic and manipulated media (1). Meanwhile, the total number of URLs actioned in these categories stood at – defamation (87), abuse/harassment (38), sensitive adult content (nil), impersonation (1), privacy infringement (6), IP-related infringement (nil), and misinformation/synthetic and manipulated media (1), as per the report.
In addition to the above data, it processed 56 grievances that were appealing Twitter account suspensions. These were all resolved and the appropriate responses were sent, Twitter said. It added that the platform overturned seven of the account suspensions based on the specifics of the situation, but the other accounts remain suspended.
In a separate category named ‘Proactive Monitoring Data’, Twitter said 18,385 accounts were suspended over the issue of child sexual exploitation, non-consensual nudity, and similar content, while 4,179 accounts were suspended for promotion of terrorism. However, it added that the ‘Proactive Monitoring Data’ represents global actions taken, and not just actions related to content from India. Twitter said that each user complaint received via the India grievance channel is assessed under its terms of service (ToS) and rules, and any content that is determined to be in violation is actioned in line with its range of enforcement options. This includes tweet level enforcement, direct message-level enforcement and account-level enforcement among other actions.
