With a view to bring in more transparency in processes, the Telecom Authority of India (TRAI) will undertake a review of the existing framework for registration of consumer organisations.
According to TRAI, it has become imperative to facilitate close and effective interaction with consumer organisations. As per the regulatory authority, any organisation registered under Societies Registration Act 1860 or any other Act for promotion of education and protection of interest of consumers registered under Section 25 of the Companies Act 1956 would be eligible for registration.
Also, the organisation will be eligible for registration only if it has a minimum of three years of experience in handling consumer complaints, advocating cause of consumers, research and survey on consumer issues.
As per TRAI, currently there are about 90 consumer advocacy groups registered with the authority. TRAI has invited stakeholders to share their comments on the matter latest by December 10, 2012.
