The Telecom Regulatory Authority of India (TRAI) has announced revamped versions of its citizen-centric mobile apps – TRAI DND and TRAI MySpeed – aimed at enabling consumers to actively curb spam communications and know service provider’s performance and submit feedback.

As per TRAI, despite billions of legitimate voice calls and SMS transactions every day, only a small fraction of spam incidents is formally reported. Through these revamped platforms, TRAI has improvised the technological tools that simplify reporting process and contribute to quality of service, in turn further empowering citizen.

A key highlight of the enhancement is the expanded multilingual interface of the TRAI DND application, widening access across India’s diverse linguistic landscape and encouraging greater participation in spam reporting. The revamped DND app offers:

  • Simplified and feature-rich home screen to enable ease of spam reporting and complaint tracking.
  • Complaint registration in fewer steps with tracking through a complaint reference ID.
  • Know your sender feature to know about registered headers and designated 1600- number series.
  • Improved interface for DND preference management for customised blocking of promotional communications.
  • Improved support for both dual SIM handsets.

In the year 2025, more than 1.7 million spam complaints were registered through the DND application, contributing directly to regulatory scrutiny and action against unregistered telemarketers and repeat offenders.

Further, the revamped TRAI MySpeed application enables consumers to assess service provider’s network under real-world usage conditions for making informed choice and submitting feedback for regulatory review of quality.

In addition to measuring download upload speeds, the app measures latency, jitter and packet loss. The app includes:

  • Video streaming and web browsing tests to simulate everyday usage.
  • Advanced testing options offering continuous test, scheduled tests thus enabling consumers to conduct drive tests across time and geographic locations.
  • Location-based historical performance results through interactive geospatial maps.
  • Data collected through consumer-initiated tests are anonymised and may be analysed by TRAI as part of its regulatory oversight mechanisms. This structured feedback loop contributes to improving network reliability and enabling a more seamless mobile connectivity experience for users.

Commenting on the development, chairman, TRAI, said, “The launch of revamped versions of TRAI DND app and TRAI My Speed app is a significant milestone in empowering the consumer. These versions are aimed at providing a convenient and intuitive interface while enhancing the features for present day needs. These simple yet powerful tools at the hands of consumers enable them with the power of choice and the power of reliable assessment of service providers’ performance. The revamped apps facilitate ease of reporting an issue with just a few touches. These apps will empower the consumers to be key drivers in obtaining high quality of service.”