The Telecom Regulatory Authority of India (TRAI) has released a consultation paper to seek stakeholders’ comments  on the changes required in the audit mechanism of metering and billing system of service providers which ensures that consumers are charged for access services in a fair and transparent manner.
The regulator has asked what changes are required in the sampling methodology in order to make it more representative of both postpaid and prepaid categories as the distribution of users is highly skewed, or different types of tariff plans.
The regulator also observed that there have been instances during the audit process where the tariff offered and charged to the customer is different from the tariff reported to TRAI, or the tariff published on the website or vice versa. To this end, TRAI also asked how IT tools and new technologies can be used to avoid errors in charging or wrong configurations of tariffs. For complaint handling, the authority asked if there is a need to define what constitutes billing complaints and whether there should be more frequent audits of complaints redressal mechanisms.
TRAI has sought for comments and counter comments on the consultation paper till September 29, 2020 and October 13, 2020, respectively.