The Telecom Regulatory Authority of India (TRAI) is looking to conduct a survey to assess if current tariff plans
offered by operators are as per customers’ expectations. The regulator is likely to rope in an agency to conduct the said survey.
Currently, the tariffs are under forbearance, which means that operators have a free hand in fixing the prices. They need to report plans to TRAI within seven working days of launch of a particular plan.
By the way of this survey, the sector regulator will assess if plans currently being offered in the market are consumer-oriented. The tariff plans must cater to actual needs of both voice and data consumers. The idea is to ensure that consumers are not being nudged towards a particular type of tariff plan.
