The Telecom Regulatory Authority of India (TRAI) has floated a consultation paper to seek public views on the adoption of artificial intelligence (AI) and big data to improve telecom services and enhance network security and efficiencies.

In the consultation paper, TRAI has sought views on sectors where existing and future capabilities of telecom networks can be used to leverage AI and big data. It has also sought opinions on risks in adopting AI and big data, such as unethical use, bias in data and algorithms, privacy, model instability, regulatory and legal non-compliance, and ways and mechanisms to mitigate risks.

The consultation paper follows a reference to the regulator from the Department of Telecommunications (DoT) in June 2019, 2022, in which the DoT sought recommendation from TRAI on leveraging AI and big data in a synchronised and effective manner to enhance the overall quality of service, spectrum management, network security and reliability.

TRAI has fixed September 16, 2022, as the last date for comment on the paper and September 30, 2022, for counter comments.