The Telecom Regulatory Authority of India (TRAI) has directed telecom operators to publish details of all their prepaid and postpaid tariff plans within 15 days.
To this end, all the details of tariff plans should be made available to subscribers at customer care centres, points of sale, retail outlets, website and application of the telecom operator.
Further, telcos are required to share details of units, volume of voice, data, SMS and the applicable rates, limit of usage and speed beyond the entitled use. They will also have to publish details of upfront cost along with relevant itemised information such as advance rentals, deposits and connection fee for postpaid users.
This development has come in the backdrop of the recent observation drawn by TRAI stating that the existing format to seek details of tariff plans was inadequate. According to TRAI, considering the proliferation of innovative offers such as special vouchers, combo schemes and any add-on to regular voice and data plans, there is a need to amend the current methods.