The Telecom Regulatory Authority of India (TRAI) conducted two consumer outreach programs via online mode on October 29, 2020 through its regional offices Bhopal and Bengaluru.

In its outreach programme in Bhopal, besides the telecom consumers of Madhya Pradesh state, a large number of common service centre (CSC) in-charge from various villages of the state, representatives of consumer advocacy groups (CAGs), representatives of telecom service providers, members from various consumer associations, villages, farmers, officials of government and public participated in large number.

In this program, a presentation was also delivered on “Modern Agriculture Technology: Opportunities due to Telecom Revolutions” by subject expert AM Parial.

Meanwhile, the outreach programme in Bengaluru was conducted for the telecom and broadcasting consumers of Maharashtra. In this event, representatives of telecom service providers, students and faculty of different colleges and other stakeholders participated. Sanjeev Banzal, advisor (CA&IT) spoke about 5G technology, use cases and applications. During the program the features of channel selector app developed by TRAI was explained for the benefit of consumers.

In both the programs, consumers were informed about their rights with regard to various aspect of telecom services viz. tariff, value added services (VAS), data services, unsolicited commercial communications (UCC), mobile number portability”, complaint redressal mechanism, etc. Consumers were also informed about the benefits of various mobile apps viz. TRAI my-speed app, TRAI my-call app, DND 2.0 app etc. developed by TRAI for consumer empowerment and how consumers can take benefit of these apps and TRAI analytic portal. Consumers were also informed about various frauds viz. tower fraud, missed calls from ISD nos. etc. and how to remain careful with these frauds.