The Telecom Regulatory Authority of India (TRAI) has asked telecom operators to facilitate generation of unique porting codes (UPC) if the outstanding sum due from a ported subscriber is Rs 10 or less, and not to levy any penal charges either.
The move is aimed at speeding up the mobile number portability (MNP) process for consumers.
However, the telecom regulator has allowed telcos to block generation of UPCs if a postpaid user porting out has not fulfilled any contractual obligations at the time of exit.
In its recent directive to the telcos, TRAI said that while reviewing the status of the MNP (Seventh Amendment) Regulations, 2018, the authority noted that many non-payment disconnection (NPD) service requests are being raised by telcos for recovery of very nominal outstanding sums from ported subscribers, as little as Rs 8.50 or Rs 0.50 etc, causing inconvenience to the subscriber and donor/recipient operators and MNP service providers for such miniscule amounts.
Further, TRAI added that the Cellular Operators Association of India (COAI) had backed Rs 10 as a threshold for closure of NPD service requests under MNP rules during recent discussions on the matter. The proposal was also endorsed by Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL).
To this end, TRAI has sought a compliance report from all telcos within 10 days.