Reliance Jio, Bharti Airtel and Vodafone Idea have strongly discouraged the Telecom Regulatory Authority of India (TRAI), on its direction to publish details of all plans, including those not on offer but active.
As per the telcos’ submission to the TRAI on its consultation paper on the issue, publication of withdrawn offers which are active only among a few users would create confusion, leading to a surge in customer complaints.
Further, telcos have also said that publication of tariffs via alternate channels such as Facebook, Whatsapp, Twitter, service provider apps would have serious limitations like screen size, character limitation, which need to be considered while disseminating critical information to consumers.
A per Jio, the move will create confusion for customers, leading to unwanted complaints. Further, Airtel added that this may affect the quality of services at telco call-centres. Meanwhile, Vodafone Idea added that this would lead to consumption of a lot of space, cost, and cause unnecessary confusion for consumers.
