Tech Mahindra has launched a communications experience centre (CEC) in Pune, aimed at enabling telecom operators to co-create artificial intelligence (AI)-led services and business models, on April 23, 2026.
The CEC will be supported by satellite innovation centres globally; each tailored to regional priorities and unified by a common communications framework. It is dedicated to advancing new growth platforms, application programming interface-led ecosystems, business-to-business-to-anything models, and agentic operations, while accelerating AI-native, cloud-first, and autonomous network transformations.
Further, the centre features demonstrations, telecom-specific use cases, and collaborative innovation spaces designed for chief experience officer level decision-makers at telecom companies. It combines strategy, technology, and execution to accelerate solution discovery and decision-making, and showcases agentic customer and employee journeys, autonomous network operations, and digital consumer and connected enterprise models, powered by telecom-specific AI use cases and partner-led co-creation zones.
