Tata Communications has announced the launch of an agentic artificial intelligence (AI)-powered voice solution aimed at enhancing customer engagement in the banking, financial services, and insurance (BFSI) sector.
The company said its new speech-to-speech “Tata Communications Voice AI” solution offers instant decision-making, multilingual fluency, and sub-500 millisecond latency for seamless real-time interactions.
Supported by Tata Communications’ global voice network and agentic AI platform, and powered by the Tata Communications AI Cloud, the solution is designed for both scalability and security. It integrates directly with BFSI clients’ application programming interfaces (APIs) and fintech platforms, simplifying the customer journey from initiation to resolution.
The platform supports communication in over 40 Indian and international languages, including Hindi, Tamil, Spanish, and Mandarin. It also provides real-time transcription, call summaries, and sentiment analysis.
Other advanced features include context retention across sessions, adaptive dialogue management, real-time language translation, multi-agent orchestration, live call analytics, and integration with human-agent systems for seamless handoffs.
