Reliance Communications (RCOM) is planning to reduce its workforce of 15,000 employees by 37 per cent by end-July 2014. The operator would outsource its call centre and shared services operations, in line with its restructuring plans aimed at exiting non-core businesses and reducing costs to improve profitability.
In this regard, RCOM is reportedly soon likely to sign deals worth Rs 7 billion with two third-party service providers to outsource its business process outsourcing (BPO) and shared services operations including billing, collections, administration, security and maintenance. This will result in transfer of 6,000 employees to the third-party service providers. The company has attributed its decision to outsource the two operators to their limited revenue generation potential.
The operator is of the view that outsourcing these services will lead to savings of about Rs 2 billion in employee expenses. The transfer of call centre employees will also vacate space at Dhirubhai Ambani Knowledge City near Mumbai, which has been earmarked for sale in 2014-15.
