Reliance Communications (RCOM) is reportedly in discussions with US-based telecom solutions provider Avaya to deploy video teller machines across group businesses to improve customer engagement. The objective of this deal is to consolidate the services of the company into a single, self-service, fully integrated, video-enabled branch kiosk.
With the kiosks, the group’s services will be accessible from a single point. Apart from cost savings on rentals, the partnership would help eliminate expenditure on setting up multiple branches, besides facilitating forays into untapped markets in rural and remote areas.
Earlier in 2015, Avaya had entered into a partnership with RCOM for a contact centre function. Avaya is expected to roll out its SmartEngage solution in India, under the same.
